Customer Service Ability Test

Successfully managing call center employees can be one of the most challenging aspects for a call center supervisor. Maintaining morale and keeping turnover to a minimum requires constant vigilance, praise and a long-term perspective. Many managers have overlooked a segment of the population that has proven to be dedicated, hardworking and up to the task—people with disabilities. According to the U.S. Census, this represents 20 percent of the population. What follows are six reasons why recruiting and hiring employees with disabilities will benefit the bottom line of your business.

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