Articles:

It Pays to Help New Staff Start Right
Want your employees to be customer service oriented from the first day, its up to you to point them in the right direction by Ron Kaufman

Home-Based Call Centers Are Growing
A growing number of call center workers, work out of their home. Perhaps this is something that might interest you

Employees with Disabilities
Six Reasons your Center Should Hire Employees with Disabilities

What Exactly is CRM?
Everything you ever wanted to know but didn't have whom to ask about Customer Relationship Management by Ian Miller

The Customer Service Strategy
Feeling Good About Yourself - The Objective of every employee-customer contact!

Changing Attitudes and Behaviors
How to change the mindset of the people you work with to become more customer service oriented?

"Law of the Echo" Applies in Customer Service:
Author Ron Kaufman explains why "What you send out, comes back to you" - in your business and your life.

Managing Angry Customers
When things go wrong, customers get upset. Sometimes they blow up in anger. Here are Ron Kaufman's five steps to sanity when your customer is ready to "explode".

Angry Customer E-mails?
Here are 10 Ways to Make Furious People Fans

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